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TL;DR

Yaser grew Chatbase (AI customer-support agents) from $0 to $1M ARR in 117 days — from a single X post made by an account with 16 followers — and is now at $8M ARR, 100% bootstrapped. The engine is product-led growth: a product so intuitive it sells itself, fed by organic content that boosts every other channel. His shortcut to enterprise: channel partnerships (Shopify, Vercel marketplaces) — convince one entity, get access to thousands of customers.


The Founder’s Story

  • Built side projects (Rate My Courses, still 50K visits/mo) and interned at Tesla/Meta — but says he learned far more from building from scratch than from the internships. “If you want to be good at building startups, build a startup.”
  • ~1.5 years of tinkering before the Chatbase idea. Posted a demo to 16 followers; expected traction (“delusional, but I’d seen the demand on my timeline”) — it went viral, hit $63K MRR in months.

Mindset

  • Self-belief as a positive feedback loop: prove to yourself you finish things → compounding confidence → bigger bets.
  • No balance for the first 6–7 months — slept little, no gym. “A rare opportunity… put in the work others won’t. I’ll catch up on sleep once there’s structure.”
  • Clarity beats everything: the worst position is not knowing what to do. He always knew the next steps (content, optimize funnel, outbound, talk to customers, improve product), so quitting/selling never tempted him.

Product-Led Growth (PLG)

  • Not sales-led — no SDRs cold-calling. Top-of-funnel = content/ads/email; the product sells itself via intuitive onboarding + in-product growth loops, powerful enough to do everything the user needs.
  • Starting PLG-first forces a great experience, which then helps you move up-market to enterprise (the Stripe/Vercel pattern).
  • Build the UX from first principles (who is the customer, what must they achieve) then refine with PostHog/Amplitude session recordings — not data-only.

Distribution Tactics

  • Ship features to reach new verticals — small GTM “pods” per vertical (SaaS, hotels, e-commerce). Double down on what works, keep experimenting.
  • Channel-partnership shortcut: Shopify and Vercel integrations = “do sales to one person, get access to 1,000.” Word-of-mouth loops form inside each marketplace’s community.
  • Organic content (X/LinkedIn) early built credibility that made every other channel work (cold email isn’t cold if they’ve seen you; ads convert better; SEO domain authority rises). One viral LinkedIn demo once moved Stripe up $5K MRR. Influencer marketing worked huge in 2023–24, much harder now.
  • Sequence: virality first for the boost → then stable channels (SEO, word-of-mouth, paid ads, cold outbound). (This is the same “first virality, then stability” framing Florian builds his how-i-grew-a-saas-from-0-to-20k-mrr-7-step-plan around — Yaser is quoted there.)

Churn & Product

  • Reduced churn 27% → 8.8% (goal 3%) — “60–70% is just improving the product.” Cancellation flows / revenue recovery are the minor rest.
  • Embrace boredom — the founder’s job is clarity and new ideas, which come on walks, not in back-to-back meetings.
  • On hiring: only hire people who 100% want the job; find undiscovered talent early; be the kind of founder they’d want to work for.

Advice to Beginners

  • Don’t wait for the “winning idea” — start building something; being in the space pulls the real idea toward you. The market makes you an expert and redirects you. “It’s never the first version.”

Key Stats

  • $0 → $1M ARR in 117 days, now $8M ARR, bootstrapped · started from 16 X followers · churn 27% → 8.8%